Frequently Asked Questions
- Autoship/Subscription Frequently Asked Questions
- Pure Points Rewards Program
- Do You Offer Free Shipping?
- What is the Expiration Date of a Product?
- How Do I Calculate Shipping?
- Do You Offer Expedited Shipping/Order Processing?
- How Do I Track, Make Changes to or Receive Notifications of My Shipments While in Transit?
- Why Isn't My Tracking Number Working?
- Can I Refuse a Package?
- Can I Purchase These Items Locally or Pickup My Online Order?
- My Package Says it Was Delivered, But I Cannot Locate the Package
- Why I Have Only Received Part of My Order?
- I Received a Damaged or Incorrect Item
- The Product I Received is About to Expire
- Where Do I Enter a Coupon Code?
- Why Isn't My Coupon Code Working?
- Why Was I Charged More than Once?
- I Entered the Wrong Shipping Address
- How Do I Cancel My Order?
- Can I Return/Exchange a Product?
- Why Was My Order Canceled?