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  1. Pure Modern Living
  2. Frequently Asked Questions

Frequently Asked Questions

  • Autoship/Subscription Frequently Asked Questions
  • Pure Points Rewards Program
  • Do You Offer Free Shipping?
  • What is the Expiration Date of a Product?
  • How Do I Calculate Shipping?
  • Do You Offer Expedited Shipping/Order Processing?
  • How Do I Track, Make Changes to or Receive Notifications of My Shipments While in Transit?
  • Why Isn't My Tracking Number Working?
  • Can I Refuse a Package?
  • Can I Purchase These Items Locally or Pickup My Online Order?
  • My Package Says it Was Delivered, But I Cannot Locate the Package
  • Why I Have Only Received Part of My Order?
  • I Received a Damaged or Incorrect Item
  • The Product I Received is About to Expire
  • Where Do I Enter a Coupon Code?
  • Why Isn't My Coupon Code Working?
  • Why Was I Charged More than Once?
  • I Entered the Wrong Shipping Address
  • How Do I Cancel My Order?
  • Can I Return/Exchange a Product?
  • Why Was My Order Canceled?
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