Please note that if you refuse a package or do not retrieve a held package from UPS/USPS within their time frame we will not be held responsible for issuing a refund. We are unable to issue refunds without authorization from us prior to it being returned as these packages can often be lost during the return process.
If you are unable to accept delivery of your order on the scheduled delivery date, we recommend contacting UPS/USPS directly to make other arrangements for receiving your package or leaving your carrier a note with instructions.
If you are unable to retrieve a held package prior to final notice, please contact UPS/USPS directly to make other arrangements for your package pickup or to schedule redelivery on a different date.
As always, if you have any questions or need further assistance, please contact us and we would be happy to assist you!